terms and conditions
Ordering and Payment
We accept online payment in a secure environment by credit card and debit card. Payments are processed by Paypal Website Payments - you will be taken to a secure page run by Paypal at the final stage of your chekout to enter your address and payment details. You can choose to pay by credit or debit card or with a Paypal account if you have one and prefer to use this payment method.
All prices are in pounds sterling (£). Payment of your order is processed when you place your order, this does not affect your statutory rights.
When you place an order you will receive an email from Paypal confirming your payment. We will send a further email within 2 days to let you know when your item has been dispatched. Only then does a contract exist between us, and any such contract shall be deemed to have been made in the United Kingdom. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.You have the right to cancel your order up to the time when it is dispatched, and we will refund your payment within 14 days.
Delivery
We aim to dispatch all orders within 2 working days of receiving your order, and will notify you by email when your item has been dispatched. We use environmentally friendly, biodegrable packaging wherever possible.
We have two categories of delivery charge:
Small items (scarves, glasses cases etc.)
Larger items (men's shirts, bags etc.)
You will only be charged once for delivery regardless of how many items you order.
Delivery is FREE on all orders over £70
UK delivery
Small items - £1.90
Larger items - £3.50
Delivery is by Royal Mail First Class Post.
Next Day Delivery: If you require next day delivery please contact us before placing your order, we may be able to offer this for an additional charge if logistically we are able to able to dispatch your item quickly enough.
International delivery to countries in the EU
Orders to countries in the EU are sent using airmail and the following delivery charges apply:
Small items - £2.95
Larger items - £4.50
Delivery is by Airmail Small Packets.
International delivery to countries outside the EU
If you live outside the EU please contact us before placing your order for a delivery quote.
Returns
Should you wish to return something to us we will be more than happy to offer an exchange or refund. Returns should be made within a reasonable time (28 days). We can only accept returns of products that are complete, in perfect condition, unused, and with all the original packaging and labels. We cannot accept items for refund or exchange if they have been damaged in the wash.
When returning items please include the invoice and send it to: From The Source, Wards Cottage, Middlesmoor, Harrogate, North Yorkshire, HG3 5ST. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We do not cover the postage cost of returning an item to us except when the item returned is faulty.
Your rights to return goods are protected under the EU Distance Selling Directive.
Privacy Policy
Your personal details are treated as confidential. We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Contact
From The Source aim to operate ethically and responsibly throughout all aspects of our business, and we welcome your comments or suggestions - please feel free to contact us.
by email: info@fromthesource.co.uk
by phone: 01423 755250
by post:
From The Source
Wards Cottage
Middlesmoor
Harrogate
North Yorkshire
HG3 5ST
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